Returns Policy

Always keep your online receipt for any products purchased. It will enable us to deal with your cancellation or return quickly.

Products delivered to you:

If you purchase a product for delivery to your nominated address, you may cancel your order (or any part of it) for any reason prior to delivery, OR up to 14 days after delivery subject to the following conditions:

The product must be unused
Orders that have been cut or made to measure to meet your requirements will not be exchanged or refunded.

You will receive a full refund of the price paid (including relevant delivery charges) less any collection charges.
If you return part of an order, we will recalculate any applicable delivery charge for the remaining part of the order and also deduct this from the refund.
We reserve the right to refuse a return or to require proof of identity
YOUR CONSUMER RIGHTS ARE NOT AFFECTED

Faulty Products

If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please call us on 0203 002 2250 to make arrangements.

For cancellations and collections please call us on
08451 771664 or email sales@artificialgrass-london.com

Request a Free Sample

Complete the sample request form and we will send your free sample pack. If you prefer you can call 0203 002 2250 to speak to our team for friendly help and advice.