Our fixing pins are 6 inch galvanised pins. These are used to secure the grass around the perimeter. We recommend using 5 per linear metre but call us if you need any further help.
Artificial grass delivery costs are priced based on weight. Accessory delivery costs are dependant on the particular item.
Isle of Wight, Highlands, Northern Ireland, Ireland, Isle of Man and Channel Isles price on request. Any International orders price on request.
Every effort is made to dispatch the products to you within 10 working days depending on area and size of order. Every effort is made to fulfil orders as soon as possible. For Scotland, please call for an ETA.
4m widths are quite long and heavy for one person to carry safely, so drivers may need assistance in unloading your grass. The drivers are only obliged to drop at the main entrance of the property, curb side only.
For further information regarding freight deliveries please read the information at the bottom of this page.
The following conditions apply to 2m and 4m deliveries:
These terms are in line with The Consumer Contracts Regulations 2013.
Due to the fact that our Artificial Grass is bespoke made for each customer, we reserve the right to not accept returns for Artificial Grass. Any products that are not bespoke made, such as accessories or clearance rolls, may be returned within 14 days of delivery.
Bespoke items that are accepted for return, are subject to the following conditions
Non bespoke items that are accepted for return, are subject to the following conditions
Damaged or Faulty Products
Goods received should be fully rolled out and inspected before use. Any faulty, damaged, or incorrect goods should be reported to our sales team immediately. Please note that products may have a slight colour variation due to the product being manufactured in batches and this is not a fault.
Do not fit or use the goods in anyway as you will then be liable for the costs and liable for keeping the goods. If the goods have not been used, we may offer a repair, exchange, or refund as appropriate in accordance with your consumer rights and our terms.
If you are arranging an independent fitter or as the fitting company you are ordering goods to install, we suggest that you do not schedule any installation work until a few days after receiving the delivery. This will enable you to check the goods and resolve any technical issues. Please take a moment to check the details on the order confirmation, to ensure the correct products have been ordered and that the delivery address and other details are as you requested.
For cancellations and collections please call us on
0203 002 2250 or email firstname.lastname@example.org